Marvin's here to help with your questions

Duck

How much is training in my area?

If you use the search bar on our homepage or click on the upcoming course page, then type in your location and the closest training centre will show with the prices, dates and availability. Or if you would prefer, call the training team on 0800 0213 263.

Does the course include lunch?

The majority of our courses include lunch, this is based on location however and some do not. Once you have booked your course, you will receive joining instructions with lunch information included. If you have any dietary requirements please let us know so we can accommodate, if you would like to know if your course includes lunch before booking contact us and our training team will answer any questions you have.

Can I cancel my booking?

We require 21 days’ notice before the course is due to start for all cancellations, if you cancel between 15 and 21 days’ before the course is due to start we can refund 60% of your course fee. Unfortunately if you do not give us at least 15 days’ notice we cannot guarantee any of your course fees will be refunded.
We will try everything we can to recover your course fee, including selling your course place to another delegate, in this instance we can recover your course fee. This however is on a case by case basis.

Is the course guaranteed to run?

The very nature of these workshops mean we need a minimum number of people for the course to run. This is both to make it financially viable as well as promoting a good environment for learning. Our minimum number of people is 2, which seems low, but we’d rather run the workshop if we can. If for any reason we need to cancel we’ll give you at least 14 days notice. If you would like to find out more about bookings so far, feel free to give us a call and we’ll be happy to help.

I'm fed up with speaking to a duck. How can I talk to a real person

If you can't find your question answered please give us a call, alternatively email us or use the chat box (bottom right of your screen) to get an answer quickly.

Call Us: 0800 0213 263 Email