Marvin's here to help with your questions

Duck

How much is training in my area?

If you use the search bar on our homepage or click on the upcoming course page, then type in your location and the closest training centre will show with the prices, dates and availability. Or if you would prefer, call the training team on 0800 0213 263.

Does the course include lunch?

The majority of our courses include lunch, this is based on location however and some do not. Once you have booked your course, you will receive joining instructions with lunch information included. If you have any dietary requirements please let us know so we can accommodate, if you would like to know if your course includes lunch before booking contact us and our training team will answer any questions you have.

Can I cancel my booking?

We require 21 days’ notice before the course is due to start for all cancellations, if you cancel between 15 and 21 days’ before the course is due to start we can refund 60% of your course fee. Unfortunately if you do not give us at least 15 days’ notice we cannot guarantee any of your course fees will be refunded.
We will try everything we can to recover your course fee, including selling your course place to another delegate, in this instance we can recover your course fee. This however is on a case by case basis.

Is the course guaranteed to run?

The very nature of these workshops mean we need a minimum number of people for the course to run. This is both to make it financially viable as well as promoting a good environment for learning. Our minimum number of people is 2, which seems low, but we’d rather run the workshop if we can. If for any reason we need to cancel we’ll give you at least 14 days notice. If you would like to find out more about bookings so far, feel free to give us a call and we’ll be happy to help.

Where are you based?

The PSS head office is in Basildon, Essex, but we have training centres/ locations UK wide.

How do I contact you?

You can speak to Marvin on our website or call us on 0800 0213 263. Alternatively, you can email us at [email protected]

I’m confused as to what course I need?

If you are confused about courses, you can call 0800 0213 263 and speak to our training team today.

Who is Marvin?

Marvin is our quackers little duck, he is here to help.

Don’t forget ‘Don’t Duck Out of Training….’

I have a group of delegates can a course be tailored to my companies needs?

Yes we can get the trainer to tailor the course content to the specific needs of clients.

I have a group of delegates can a trainer come to me?

We can train your delegates at your site, all you need is a room big enough for your delegates. If you do not have a suitable room, we can find one nearby.

Does the price include the certificates?

All of our prices include all the certification and/or cards for the course, there are no added extras for any certificates.

I can’t find the full address for the training location on your website?

The full address will be sent out once you have paid for the course.

I'm fed up with speaking to a duck. How can I talk to a real person

If you can't find your question answered please give us a call, alternatively email us or use the chat box (bottom right of your screen) to get an answer quickly.

Call Us: 0800 0213 263 Email